TEAM UP SUPPORT & FAQ
TEAMUP: Member Account Guide
Manage your classes, membership, and schedule through TeamUp — our secure booking platform for Legacy Fitness.
Getting Started
Create Your Account
Click Create Account on our TeamUp page
Enter your name, email, and password
Add your payment method
Choose your membership or class pack
Complete your waiver
Your dashboard will show your active memberships, upcoming classes, and billing history.
Booking Classes
Open the Schedule tab
Select your class
Click Register
You’ll receive an instant confirmation email
If a class is full, join the waitlist — TeamUp will notify you automatically if a spot opens.
Adding a Child to Your Account
If you’re registering a child for youth programs or events, you’ll need to add them to your TeamUp profile.
How to add a child:
Log into TeamUp on the web version.
Go to My Account.
Select Family Profiles.
Click Add Child.
Enter their name, age, and any required details.
Complete their waiver.
Once added, you can book classes or events on their behalf by selecting their profile at checkout.
Managing Your Membership
Inside your TeamUp dashboard, you can:
View active and upcoming memberships
Update your payment method
Pause memberships (if your plan allows)
Track attendance
Purchase additional class packs
Important
You can only manage memberships and payment information through the web version of TeamUp. The mobile app supports booking and canceling classes, but all membership changes must be done on a desktop or mobile browser.
Cancelling Your Membership
Open your Memberships tab
Select the membership
Click Cancel Membership
Your membership remains active until the end of your current billing cycle
If your plan includes a minimum commitment period, cancellation takes effect once that period ends.
Terms & Conditions
All Legacy Fitness memberships follow our TeamUp Terms & Conditions, including:
Billing cycles
Renewal dates
Pause allowances
Cancellation windows
Class registration rules
Late‑cancel/no‑show policy
You can view full Terms & Conditions anytime in your TeamUp account under Terms of Service.
Late Cancel / No‑Show Policy
To keep classes fair and accessible:
Late Cancel: Canceling within 6 hours of class start
No‑Show: Not attending a booked class
Fee: A $10 fee is applied after 3 late cancels within a 6‑week period
FAQ Section
How do I create my TeamUp account?
Click Create Account, enter your info, add your payment method, and choose your membership.
Can I book classes on the app?
Yes — the TeamUp app allows booking and canceling classes.
Can I manage my membership on the app?
No — membership and payment updates must be done on the web version of TeamUp.
How do I cancel a class?
Open your schedule, select the class, and click Cancel.
What is the late‑cancel window?
Cancel at least 6 hours before class to avoid a late cancel.
What happens if I no‑show?
After 3 late cancels/no‑shows in 6 weeks, a $10 fee is applied.
How do I cancel my membership?
Go to Memberships, select your plan, and click Cancel Membership.